Lighthouse Networks is committed to helping businesses and individuals harness technology effectively and securely. To achieve this, we may need to collect and manage personal information related to your interactions with our services. We respect your privacy and are dedicated to protecting your personal data in accordance with applicable laws and regulations.

 

Compliance with Privacy Laws

Lighthouse Networks adheres to all relevant privacy laws and regulations, ensuring that the collection, use, disclosure, and transfer of personal information comply with applicable legal requirements. This includes the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Notifiable Data Breaches Scheme – Privacy Amendment (Notifiable Data Breaches) Act 2017.

 

Definition of Personal Information

Personal Information refers to any information that identifies you or could reasonably be used to determine your identity. We may collect your name, address, contact details, business and employment details, location data, demographic information such as gender and age, technical data including IP address and device information, and browsing activity on our websites. We may also collect information available from public sources such as social media or directories, as well as navigational information, including referral sources, session durations, and pages visited.

 

How We Use Your Information

Lighthouse Networks collects and uses personal information to deliver our IT services and products, communicate with you regarding services, support, and technical updates, identify and resolve issues related to our services, conduct security assessments and credit checks, enhance our service offerings and customer experience, and conduct marketing activities including targeted promotions. You may opt out of marketing communications at any time. We will not use your personal information for purposes beyond those stated unless required by law or with your consent.

 

Collection of Personal Information

We collect personal information directly from you when you contact us via phone, email, or our website, engage with us through social media or participate in surveys, subscribe to our newsletters or request service quotes, or interact with our online platforms and support services. We may also obtain publicly available information or receive data from third-party service providers, ensuring all collection complies with applicable privacy laws.

 

Use of Cookies and Tracking Technologies

To enhance user experience and analyze website traffic, we may use cookies and similar technologies. These may store session preferences and facilitate easier navigation, track how users interact with our website and marketing materials, and help personalize content and targeted advertisements. You can configure your browser to block cookies, though this may impact your user experience.

 

Disclosure of Personal Information

Lighthouse Networks does not sell, rent, or trade your personal data. However, we may disclose personal information when legally required or in response to legal requests, in cases of suspected fraudulent or unlawful activity, to third-party service providers involved in delivering our services such as logistics and cloud hosting providers, and to related corporate entities as part of our business operations. We take measures to ensure any third parties handling personal data adhere to strict confidentiality and security requirements.

 

Ensuring Accuracy of Personal Information

We take reasonable steps to keep your personal information accurate and up to date. Please notify us of any changes to your details so we can maintain accurate records.

 

Security and Protection of Personal Information

Lighthouse Networks is committed to maintaining the security of your personal data. We implement appropriate safeguards, including secure data storage and encryption measures and access controls to prevent unauthorized data access. Despite our efforts, no data transmission over the internet can be guaranteed 100% secure. We encourage users to take precautions when sharing sensitive information online.

 

Access to Your Personal Information

You have the right to request access to your personal information and to correct or update it if necessary. Requests should be directed to our Privacy Officer at privacy@lighthousenetworks.com.au. We will provide access unless an exemption applies under applicable privacy laws.

 

Third-Party Websites and Services

Our website may contain links to third-party sites. While we take precautions in selecting reputable partners, we are not responsible for their privacy practices. We encourage reviewing their privacy policies when visiting third-party sites.

 

Your Consent

By engaging with our services, website, or social platforms, you consent to the collection, storage, and use of your personal information in accordance with this policy and applicable privacy laws.

 

Complaints and Contact Information

If you believe Lighthouse Networks has mishandled your personal information, you can file a complaint by contacting us at [Insert Contact Information]. We will investigate and respond to your concerns in a timely manner. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

 

Updates to this Privacy Policy

Lighthouse Networks reserves the right to update this Privacy Policy periodically. We encourage users to check for updates to stay informed of our privacy practices.